FAQ
It takes our team between 5 and 20 working days to process your order, manufacture the products and deliver them to you (free of charge). We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
We deliver our products worldwide. There is no minimum order quantity and all deliveries are free of charge.
If your order includes several items, they may be sent separately, depending on stock availability and shipping warehouses. Don’t worry, your package will arrive shortly.
A problem with the Post Office? Lost, broken or destroyed parcel?
With our secure delivery service, we’ll take care of the problem for you. Customer satisfaction is our top priority. We don’t pass the buck to the carrier and leave you to fend for yourself.
We take full responsibility and will immediately send you a new parcel at our expense. Don’t hesitate to contact us by e-mail: our team will do its utmost to meet your expectations.
Yes, as long as your order is not “in process”.
It’s possible to cancel your order! If the order is already in preparation, cancellation charges will amount to 40% of the purchase price. Don’t hesitate to contact us by e-mail: our team will do its utmost to meet your needs!
Yes, the “HTTPS” in our store URLs is proof of the quality of our services.
HTTPS is a variant of “http”, secured by SSL/TLS protocols. HTTPS is used to protect the financial transactions of e-commerce sites.
As e-merchants, we’re well aware that SSL is becoming increasingly essential.
It’s the best way to protect your data and guard against hackers and identity theft. Visually, the SSL certificate is represented by a padlock in the browser’s URL bar. It is also represented by an “s”, meaning “secure”, which is added to the “http” protocol in the address bar of the website.
Need help?
Our team will be happy to help you if you have any questions or need information about our products.
contact.duragwaves@gmail.com